FAQ

Does it require WooCommerce?

Yes. WooCommerce must be installed and active. Returns registers under the WooCommerce menu.

Which orders can be returned?

Orders in the statuses you choose under WooCommerce → Returns (Completed and Processing by default), provided the order is still inside the return window you set. Set the window to 0 to remove the time limit.

Does it issue refunds automatically?

No. Returns records the request and tracks its status. Process any refund in the standard WooCommerce order screen; the return record stays in sync with the status you set.

Where do return requests go?

Each submission is emailed to the recipient you set (or the site admin email by default) and saved as a private Return Request record under the WooCommerce menu in wp-admin.

Can a customer return the same order twice?

No. Once a return request exists for an order, the Request a return action is hidden for that order and a notice is shown instead.

Can someone open a return on an order that isn’t theirs?

No. Only the logged-in owner of an order sees the return action, and ownership is checked again when the request is submitted.

What statuses can a request have?

Requested, approved, rejected and completed. You move a request through this workflow in wp-admin, and the customer sees the current status in My Account.

Is it translation ready?

Yes. A POT file is included, and the plugin uninstalls cleanly.

Is it compatible with HPOS and the block checkout?

Yes. Returns is compatible with WooCommerce High-Performance Order Storage (HPOS) and the Cart/Checkout Blocks.