Returns

• Plugin page: https://plogins.com/returns/
• Documentation: https://plogins.com/returns/docs/
• Author: WPPoland.com
• WordPress.org contributor: motylanogha
• Source: https://github.com/wppoland/returns

Returns adds a self-service return (RMA) flow to WooCommerce. A logged-in customer opens a return on an eligible order from My Account → Orders, picks which line items to send back and how many, chooses a reason and adds an optional note. The request is saved as a private record, emailed to the store admin, and given a status the customer can follow. You move each request through a four-stage workflow in wp-admin.

This is a request-and-status plugin. It does not move money: process any refund in the normal WooCommerce order screen, then set the return’s status so the customer sees the outcome. The free edition on WordPress.org is the full GPL product.

What it adds

• Request a return action on eligible orders, in the My Account orders list and on the single order view.
• An item picker with a checkbox per line item, a per-item quantity capped at the quantity ordered, a five-option reason dropdown and an optional note.
• Ownership-checked at every step: the order’s owner is verified when the form is shown and again on submit, so a return can never be opened against someone else’s order (no IDOR).
• Configurable eligibility, the order statuses that qualify and a return window measured in days from the order date.
• A private Return Request record (a returns_rma custom post type) plus a plain-text email to the site admin for every submission.
• A four-stage admin status workflow: requested, approved, rejected, completed.
• A customer status list in My Account that draws each return’s progress as a journey track, so shoppers see where their return is without contacting you.

Eligibility, in one line

An order shows the Request a return link only when it is in one of the chosen statuses, is within the return window, belongs to the logged-in customer, and has no return request yet. Miss any one of those and the link is absent.

Editions

• Free on WordPress.org, everything above: self-service requests, the item picker with reason and note, ownership checks, configurable eligibility and window, the admin email, the private record and the status workflow.
• Pro (planned), refund actions tied to the WooCommerce order, return shipping labels, store credit, and customer notifications on status changes. Pro hooks the returns/status_changed action the free plugin already fires (see Configuration).

Next steps

• Getting started, install, set eligibility and the return window, and test a request end to end.