FAQ
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Does it require WooCommerce?
Section titled “Does it require WooCommerce?”Yes. WooCommerce 8.0 or later must be installed and active. Without it the plugin stays inert and shows an admin notice.
How is the gift-card amount set?
Section titled “How is the gift-card amount set?”It is the price of the gift-card product. Buying multiple units issues multiple codes, one per unit. Each code is worth the per-unit line total, so if a coupon discounts the line, the codes are issued for the discounted value.
When is the code issued?
Section titled “When is the code issued?”When the order reaches Completed status, not on payment. An order still in Processing has not issued its codes yet. Set gift-card orders to Completed (WooCommerce can auto-complete virtual/downloadable products) to deliver instantly.
How does redemption work?
Section titled “How does redemption work?”The customer enters their code in the Have a gift card? field at checkout and presses Apply. The balance is applied as a discount on the order, capped at the order subtotal so a card never discounts more than the order is worth, and on completion the balance is reduced by the amount used.
Does partial redemption work?
Section titled “Does partial redemption work?”Yes. If the balance is larger than the order, only the amount needed is used and the remainder stays on the same code for a future order. One card can cover several orders until it reaches zero.
Who receives the code?
Section titled “Who receives the code?”By default the order’s billing email, so a card is always deliverable. A per-line recipient email (the _giftcards_recipient_email meta) overrides it so the card goes straight to the person being gifted. There is no built-in “send to a friend” product field in the free edition.
The recipient never got the email, why?
Section titled “The recipient never got the email, why?”Codes are sent with wp_mail, so delivery depends on your site’s mailer. Confirm the order actually reached Completed, then check your WordPress email setup (an SMTP plugin or your host), a site that cannot send order emails cannot send gift-card emails either.
Can the buyer see the code too?
Section titled “Can the buyer see the code too?”Yes, when Show codes on order is on (the default). The issued codes appear on the buyer’s order-confirmation page (with a copy button) and in their customer order emails (without one). It reads only that order’s codes, it is not a public balance lookup.
Can I customise the email and the checkout label?
Section titled “Can I customise the email and the checkout label?”Yes, under WooCommerce → Gift Cards. The email subject and body accept {code} and {amount}; the checkout discount label accepts {code}. The settings page offers click-to-insert tokens and a live preview.
Is there a shortcode or any hooks I can use?
Section titled “Is there a shortcode or any hooks I can use?”Not in the free edition, no shortcodes, filters, actions or REST routes for merchant or developer use. To change the redeem-field markup, override the templates/checkout-redeem-field.php template. A balance-check shortcode and additional extension points are part of Gift Cards Pro.
Is it compatible with HPOS and the checkout blocks?
Section titled “Is it compatible with HPOS and the checkout blocks?”Yes. Gift Cards declares compatibility with WooCommerce HPOS (Custom Order Tables) and the Cart/Checkout Blocks. The redeem field renders on the classic checkout.
What happens to my data if I uninstall?
Section titled “What happens to my data if I uninstall?”Deleting the plugin drops the {prefix}giftcards table and deletes the giftcards_settings and giftcards_db_version options, every issued code and balance is removed. Deactivating leaves the data in place.
Should I use this alongside Polski PRO gift cards?
Section titled “Should I use this alongside Polski PRO gift cards?”No, pick one system. Polski PRO also offers gift cards; running both would issue and redeem codes twice. If you use Polski PRO gift cards, skip this plugin. Otherwise it is safe with Polski FREE.
What does the Pro edition add?
Section titled “What does the Pro edition add?”Gift Cards Pro adds buyer-chosen custom amounts, scheduled delivery, a balance-check shortcode, admin redemption history, custom card email designs and bulk CSV generation. See Gift Cards Pro.