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Answers Pro

Answers Pro is the premium edition for Answers. It is an add-on that requires the free Answers plugin installed and active; it is distributed through Freemius (licensing, activation and automatic updates), not the WordPress.org directory.

Answers Pro extends the free product FAQ accordion. It does not work on its own. If the free plugin is missing, deactivated, or older than the required version, Answers Pro stays dormant and shows an admin notice instead of booting.

  • FAQ search — a live search field on product pages that filters the FAQ list as the shopper types via FaqSearch. Diacritic-insensitive, debounced, with an accessible result count. Toggle under WooCommerce → Answers Pro.
  • FAQ voting — let shoppers mark answers as helpful or not helpful via FaqVoting, hooked into answers/faq_after_answer. Vote counts are stored per product in comment-less post meta and deduplicated per browser. Toggle under WooCommerce → Answers Pro.
  • FAQ categories — organise FAQs into named categories with admin management and storefront filtering via FaqCategories and free category data hooks on answers/faq_category / answers/faq_items.
  • AI FAQ drafting — generate draft question/answer pairs on Product data → FAQs via FaqAiDraft and AiDraftClient. Configure an OpenAI-compatible API key under WooCommerce → Answers Pro. Drafts are inserted into the repeater for review only — update the product to publish.
  • Search analytics — report on popular queries and unanswered searches.
ScreenPurpose
WooCommerce → AnswersFree FAQ tab title, placement and optional FAQPage schema settings.
WooCommerce → Answers ProEnable or disable live FAQ search, helpful voting, category filtering, and AI drafting; store API key and model.
Product → FAQsAdd and edit per-product FAQ questions, answers, optional category, and generate AI drafts.
  • WordPress 6.5 or later
  • PHP 8.1 or later
  • WooCommerce 8.0 or later
  • The free Answers plugin, version 0.1.2 or later, installed and active

The free plugin provides the FAQ accordion on product pages and category data hooks for PRO. PRO adds live search, voting, category filtering, and AI drafting today; search analytics is on the roadmap.

When AI FAQ drafting is enabled and you save an API key, draft requests are sent server-side from your WordPress site to the API URL you configure (OpenAI-compatible chat completions by default). Only product context needed for drafting is transmitted. Review drafts before saving the product.