Plugin configuration
A written setup scope for your store, theme and current plugin stack.
Request configurationFree, open source
Redono
Returns and RMA straight from My Account
Redono adds a self-service return (RMA) flow to WooCommerce. From My Account, a customer opens a return on an eligible order, picks items, sets quantities, chooses a reason and adds a note. You manage every request in wp-admin through a clear status workflow, and the customer always sees the current state.
Open source GPLv2
Open source, GPL licensedNo account, no cardOrder ownership checks
Works with
WooCommerceGutenbergStorefrontAstraGeneratePressKadenceMultisite compatible
See it in action
Returns scattered across email
Without a simple process, returns arrive by email, phone or a contact form. They are hard to track, the customer does not know where their request stands, and you lose time handling each one by hand.
- ✗ No self-service way to request a return
- ✗ Requests scattered across your inbox
- ✗ Customers do not know where their return stands
- ✗ No single place for request history and status
Redono brings returns into one place
- ✓ Customers request a return straight from an eligible order
- ✓ An item picker with quantity, a reason and an optional note
- ✓ An admin status workflow: requested, approved, rejected, completed
- ✓ The customer sees the current status in My Account at every step
What you get in the free version
Everything you need to accept and run returns.
Request a return
A "Request a return" action on eligible orders, orders list and single order view.
Item picker
An item picker with per-item quantity, a reason dropdown and an optional note.
Ownership checks
Only the logged-in owner of an order can request a return for it.
Configurable eligibility
Choose eligible order statuses and a return window in days; 0 removes the time limit.
Private record + email
Each request is saved as a private custom post type and emailed to the merchant.
Status workflow
An admin management screen: requested, approved, rejected, completed.
Customer status list
A status list in My Account so shoppers can track their returns.
Accessible and mobile
Accessible, mobile-friendly, dark-mode-aware markup with inline help on every setting.
Up and running in three steps
Set eligibility and test the first request.
01
Install
Activate Redono alongside WooCommerce.
02
Set eligibility
In WooCommerce > Redono, choose the eligible order statuses and the return window in days.
03
Test a return
As a customer, request a return from My Account and move it through the statuses in wp-admin.
Who it is for
When you need an orderly returns process without a heavy system.
Retail stores
Customers request returns themselves; you move them through statuses.
- ✓ Self-service
- ✓ Status workflow
- ✓ Merchant email
High-return stores
Every request in one place instead of your inbox.
- ✓ Private record
- ✓ Item picker
- ✓ Reason and note
Stores that value order
Customers always see the status; you keep the history in wp-admin.
- ✓ Customer statuses
- ✓ Eligibility and window
- ✓ Ownership checks
What PRO adds, and why it matters
Status-change emails
Notify the customer when a return is approved, rejected or completed (shipped).
Refund amount line
Include the refund amount in the completed-status email (shipped).
Store credit line
Include store-credit code and amount in the completed email (shipped).
Return shipping labels
Generate return shipping labels for approved requests (shipped).
Automatic store credit
Issue store credit automatically when a return is completed (shipped).
Return-reason analytics
A dashboard of return reasons, rates and trends to spot the products and causes driving returns (shipped).
Refund actions
Process WooCommerce refunds from the return request screen (RefundActions, shipped in 0.6.0).
What you get: FREE vs PRO
PRO keeps everything in the free plugin and adds the modules below.
FeatureFREEPRO
Self-service return request✓✓
Item picker with quantity and reason✓✓
Order ownership checks✓✓
Eligibility: statuses and return window✓✓
Admin status workflow✓✓
Status list in My Account✓✓
Admin email on new request✓✓
Customer email on status change×✓
Per-status opt-in notifications×✓
Custom footer on status emails×✓
Returns vs WooCommerce Returns & Warranty vs Return Refund & Exchange
How Returns compares to the popular WooCommerce returns/RMA plugins.
| Returns | WooCommerce Returns & Warranty | Return Refund & Exchange | |
|---|---|---|---|
| Free version | Yes | No (paid only) | Yes |
| Customer self-service return requests | Yes | Yes | Yes |
| Item-level selection | Yes | Yes | Yes |
| Eligibility / ownership checks | Yes | Yes | - |
| Admin status workflow | Yes | Yes | Yes |
| Customer-facing status updates | Yes | Yes | - |
| Open source (GPLv2) | Yes | GPL (paid only) | Core GPL |
| Paid plan price | from €29/yr | Paid (no free) | Free + Pro |
Competitor data and pricing as of June 2026; check the vendors' sites for current pricing.
Need more? Redono PRO
FREE covers the full request-and-status flow. Redono Pro adds status emails, return labels, automatic store credit, analytics and WooCommerce refund actions from the RMA screen.
- ✓ Status-change emails (shipped)
- ✓ Refund actions from the RMA screen (shipped)
- ✓ Return shipping labels and store credit (shipped)
Support and resources
Every plugin has its own documentation with setup walkthroughs. Bugs and questions go to the public GitHub repository for that plugin, we answer in the open.
Maintenance status
This plugin is maintained. We have announced no end-of-support date, and when we do it will say so here and in a release.
Need help beyond the plugin?
Send the store context in writing. You will receive a scoped recommendation, without a sales call.
Compatibility audit
Check the plugin against checkout, HPOS, blocks, theme code and critical integrations.
Request an auditCustom integration
A scoped connector or extension when the standard plugin stops short of your workflow.
Describe the integrationYour email is used to answer this request only. Marketing messages require a separate, explicit opt-in.
Frequently asked questions
Does it require WooCommerce?
Yes, Redono requires WooCommerce to be installed and active. The plugin declares WooCommerce as a required plugin (Requires Plugins) and does nothing without it. The return-request action appears in the My Account > Orders view that WooCommerce provides.
Which orders can be returned?
A return can be requested for orders in the statuses you choose under WooCommerce > Redono; the defaults are Completed and Processing. The order must also fall within the return window counted from the order date (30 days by default). Set the window to 0 to accept returns with no time limit. Orders outside the chosen statuses never show the return link.
Does it issue refunds automatically?
No. Redono records the return request and tracks its status, but it does not move money. You process any refund on the standard WooCommerce order screen. The return record keeps the request and the status you set by hand in one place.
Where do return requests go?
Each submission is emailed to the store admin (the site admin_email address) and saved as a private "Return Request" record under the WooCommerce menu in wp-admin.
Can a customer return the same order twice?
No. Once a return request exists for an order, the "Request a return" action is hidden. Instead of the form, the customer sees a notice that a return has already been submitted for that order. A repeat submission is also blocked on save.
Do the settings have help?
Yes. The settings page under WooCommerce > Redono shows a description under each field explaining what the option does, including a worked example of the return-window deadline. The admin styles are accessible, responsive and dark-mode-aware via prefers-color-scheme.
How does Returns compare to WooCommerce Returns & Warranty and Return Refund & Exchange?
All handle customer returns and RMA. Returns offers self-service requests, item selection and a status workflow free and open source (PRO from €29/yr), while the official WooCommerce Returns & Warranty is paid-only. Pricing as of June 2026.
Related plugins
Add self-service returns to your store
A request from My Account, a status workflow and a customer-facing view. The full FREE edition under GPL.
Get it on WordPress.orgFREE is the full request-and-status flow, PRO adds status emails, shipping labels, store credit, analytics and refund actions.