Refund and cancellation policy
Refund, cancellation and renewal rules for Plogins PRO purchases.
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Statutory right of withdrawal
If you buy as a consumer in the EU, you normally have 14 days to withdraw from a distance contract without giving a reason. Polish law gives the same right to a sole trader for whom the purchase is not of a professional nature. PRO plugins are digital content supplied immediately. Where the seller obtains your express consent and your acknowledgement before delivery, and confirms them on a durable medium, the statutory right of withdrawal ends at delivery (Art. 16(m) Directive 2011/83/EU). Independently of that, our refund guarantee below applies to every first purchase.
Our 14-day refund guarantee
Independently of the statutory position, every first purchase of a PRO licence comes with our 14-day refund guarantee: ask within 14 days of payment and you get your money back, unless a product page states otherwise. The guarantee is a voluntary commercial commitment and does not limit any statutory right you have. You keep the GPL rights to the code you downloaded; the refund ends the licence to updates and support.
How to ask for a refund
Write to us at [email protected] or contact Freemius support. Give the licence email and, if you want to, the reason; a reason helps us but is not a condition. The refund itself is issued by Freemius, as the seller, through the original payment method, and you get written confirmation. For a licence bought through WP Desk, the refund follows WP Desk's terms.
Renewals
A PRO licence renews automatically if auto-renewal is on in your Freemius account. You can switch it off there at any time before the renewal date and keep the licence to the end of the paid term. A renewal you forgot to cancel is not refunded unless you tell us within 14 days of the charge, in which case the guarantee above applies.
This document is product information and does not replace individual legal advice.