Refund and cancellation policy
Refund, cancellation and renewal rules for Plogins PRO purchases.
Last updated:
Statutory right of withdrawal
If you buy as a consumer in the EU, you normally have 14 days to withdraw from a distance contract without giving a reason. Our PRO plugins are digital content supplied immediately. Before the download starts, checkout asks you to consent expressly to immediate performance and to acknowledge that you thereby lose the right of withdrawal, as Art. 16(m) of Directive 2011/83/EU and the implementing Polish Act on Consumer Rights require. If you do not give that consent, the download waits until the 14 days pass.
Our 30-day guarantee, on top of the law
Independently of the statutory position, we refund a PRO purchase within 30 days of payment on request, unless a product page states otherwise. This is a voluntary commercial commitment, it is more generous than the law requires, and it does not limit any statutory right you have. You keep the GPL rights to the code you downloaded; the refund ends the licence to updates and support.
How to ask for a refund
Write to [email protected] or use Freemius support. Tell us the licence email and, if you want to, the reason; a reason is useful to us but is not a condition. We process the refund through the original payment method and confirm in writing.
Renewals
A PRO licence renews automatically if auto-renewal is on in your Freemius account. You can switch it off there at any time before the renewal date and keep the licence to the end of the paid term. We do not refund a renewal you forgot to cancel unless you tell us within 30 days of the charge, in which case the guarantee above applies.
This document is product information and does not replace individual legal advice.