Support policy
Support scope, channels, response expectations and exclusions for Plogins plugins.
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Scope
Support covers installation, configuration and defects of our own plugins for holders of an active PRO licence, with best-effort community help for free editions through WordPress.org or GitHub. Support is provided by email on a best-effort basis; we do not guarantee a response or resolution time.
Exclusions
Support excludes custom development, theme customisation, third-party plugin or theme conflicts, server and hosting configuration, and issues arising from modified plugin code. Please reproduce any issue on a staging copy of your site before contacting support.
No guaranteed outcome
Support is provided as is. To the maximum extent permitted by applicable law, we do not warrant that every issue can be resolved or that the software is fit for a particular purpose. See the terms and conditions for the full liability position.
This document is product information and does not replace individual legal advice.