Plugin configuration
A written setup scope for your store, theme and current plugin stack.
Request configuration PRO edition
Returns Pro
Returns for stores that want more
Returns Pro extends the free returns flow with status emails, return shipping labels, automatic store credit, return-reason analytics and WooCommerce refund actions from the RMA screen.
Extends Returns FREE
Status emails with refund and store-credit lines (shipped) Return shipping labels, automatic store credit, return-reason analytics and refund actions (shipped) Requires the free Returns plugin Delivered through Freemius
PRO features
Status emails, return shipping labels, automatic store credit, return-reason analytics and refund actions ship in version 0.6.0. Feature-complete PRO.
Status-change emails
Notify the customer when a return is approved, rejected or completed (shipped).
Refund amount line
Include the refund amount in the completed-status email (shipped).
Store credit line
Include store-credit code and amount in the completed email (shipped).
Return shipping labels
Generate return shipping labels for approved requests (ShippingLabels, shipped).
Automatic store credit
Issue store credit automatically when a return is completed (AutoStoreCredit, shipped).
Return-reason analytics
A dashboard of return reasons, rates and trends to spot the products and causes driving returns (ReturnReasonAnalytics, shipped).
Refund actions
Process WooCommerce refunds from the return request screen (RefundActions, shipped in 0.6.0).
What PRO adds, and why it matters
Status-change emails
Notify the customer when a return is approved, rejected or completed (shipped).
Refund amount line
Include the refund amount in the completed-status email (shipped).
Store credit line
Include store-credit code and amount in the completed email (shipped).
Return shipping labels
Generate return shipping labels for approved requests (ShippingLabels, shipped).
Automatic store credit
Issue store credit automatically when a return is completed (AutoStoreCredit, shipped).
Return-reason analytics
A dashboard of return reasons, rates and trends to spot the products and causes driving returns (ReturnReasonAnalytics, shipped).
Refund actions
Process WooCommerce refunds from the return request screen (RefundActions, shipped in 0.6.0).
What you get: FREE vs PRO
PRO keeps everything in the free plugin and adds the modules below.
Feature FREE PRO
Request a return ✓ ✓
Item picker ✓ ✓
Ownership checks ✓ ✓
Configurable eligibility ✓ ✓
Private record + email ✓ ✓
Status workflow ✓ ✓
Customer status list ✓ ✓
Accessible and mobile ✓ ✓
Status-change emails × ✓
Refund amount line × ✓
Store credit line × ✓
Return shipping labels × ✓
Automatic store credit × ✓
Return-reason analytics × ✓
Refund actions × ✓
Returns vs WooCommerce Returns & Warranty vs Return Refund & Exchange
How Returns compares to the popular WooCommerce returns/RMA plugins.
| Returns | WooCommerce Returns & Warranty | Return Refund & Exchange | |
|---|---|---|---|
| Free version | Yes | No (paid only) | Yes |
| Customer self-service return requests | Yes | Yes | Yes |
| Item-level selection | Yes | Yes | Yes |
| Eligibility / ownership checks | Yes | Yes | — |
| Admin status workflow | Yes | Yes | Yes |
| Customer-facing status updates | Yes | Yes | — |
| Open source (GPLv2) | Yes | GPL (paid only) | Core GPL |
| Paid plan price | from €29/yr | Paid (no free) | Free + Pro |
Competitor data and pricing as of June 2026; check the vendors' sites for current pricing.
Start with Returns FREE
Returns Pro extends the free plugin. FREE delivers the full request-and-status flow with a customer-facing view.
Support and resources
Every plugin has its own documentation with setup walkthroughs. Bugs and questions go to the public GitHub repository for that plugin, we answer in the open.
Need help beyond the plugin?
Send the store context in writing. You will receive a scoped recommendation, without a sales call.
Compatibility audit
Check the plugin against checkout, HPOS, blocks, theme code and critical integrations.
Request an auditCustom integration
A scoped connector or extension when the standard plugin stops short of your workflow.
Describe the integrationYour email is used to answer this request only. Marketing messages require a separate, explicit opt-in.
Frequently asked questions
Does Returns Pro require the free Returns plugin?
Yes. Returns Pro is an add-on, it requires Returns FREE installed and active (0.1.2+ for refund actions).
What does PRO add?
Status-change emails with refund amount and store-credit lines, return shipping labels (ShippingLabels), automatic store credit (AutoStoreCredit), return-reason analytics (ReturnReasonAnalytics) and WooCommerce refund actions from the RMA screen (RefundActions, version 0.6.0, feature-complete).
Where do I get Returns Pro?
Returns Pro is sold and delivered through Freemius, which also handles licensing and automatic updates. It is not in the WordPress.org directory.
How much does PRO cost?
You pay €29/year for 1 site, €59 for 5 sites, or €99 for unlimited sites, billed in EUR via Freemius. Polish visitors see an estimated PLN price.
How does Returns compare to WooCommerce Returns & Warranty and Return Refund & Exchange?
All handle customer returns and RMA. Returns offers self-service requests, item selection and a status workflow free and open source (PRO from €29/yr), while the official WooCommerce Returns & Warranty is paid-only. Pricing as of June 2026.
Related plugins
Returns FREE + Returns Pro
Start with free returns. PRO adds status emails, return shipping labels, automatic store credit, return-reason analytics and WooCommerce refund actions.
See plans & pricing