Pricing Returns

Yes, Returns requires WooCommerce to be installed and active. The plugin declares WooCommerce as a required plugin (Requires Plugins) and does nothing without it. The return-request action appears in the My Account → Orders view that WooCommerce provides.

Returns can be requested for orders in the statuses you choose under WooCommerce → Returns; the defaults are Completed and Processing. The order must also fall within the return window counted from the order date (30 days by default). Set the window to 0 to accept returns with no time limit. Orders outside the chosen statuses never show the return link.

No. Returns records the return request and tracks its status, but it does not move money. You process any refund on the standard WooCommerce order screen. The return record keeps the request and the status you set by hand in one place.

Each submission is emailed to the store admin (the site admin_email address) and saved as a private "Return Request" record under the WooCommerce menu in wp-admin.

No. Once a return request exists for an order, the "Request a return" action is hidden. Instead of the form, the customer sees a notice that a return has already been submitted for that order. A repeat submission is also blocked on save.

Yes. The settings page under WooCommerce → Returns shows a description under each field explaining what the option does, including a worked example of the return-window deadline. The admin styles are accessible, responsive and dark-mode-aware via prefers-color-scheme.

Yes. Every plugin, free and PRO, is licensed under the GPL. You are free to use, modify and self-host the code on your own sites, and a PRO purchase does not restrict those GPL freedoms. A PRO licence adds automatic updates and product support, not different rights to the code.

Yes. The free edition is a complete product on WordPress.org, not a time-limited trial, so you can run it indefinitely. It covers the core use case in full, and you upgrade to PRO only when your store needs the advanced features. There is no account or card required to use the free edition.

Each plan covers a set number of sites: a single site, five sites, or unlimited sites. The licence is tied to your account and determines how many sites receive automatic updates and support. If your store grows beyond your plan, you can upgrade to a larger site count at any time.

Yes. PRO purchases include a 30-day money-back guarantee unless a product page states otherwise. If the plugin is not the right fit, request a refund within 30 days through Freemius support or [email protected]. Refunds are returned to your original payment method.

Checkout is handled by Freemius, our Merchant of Record. Freemius processes the payment, applies the correct VAT for your country, issues the invoice, and manages renewals. If you have a valid EU VAT ID, you can enter it at checkout to apply the reverse-charge exemption.

PRO licences are annual and renew automatically while auto-renewal is enabled, so your updates and support continue without interruption. You can cancel future renewals at any time from your Freemius account before the renewal date. Cancelling stops future charges while your current term stays active until it ends.

An active PRO licence includes email support for installation, configuration and defects in our own plugins, on a best-effort basis with no guaranteed response time. Support does not cover custom development, theme customisation, or conflicts caused by third-party plugins. For the free edition, community help is available through WordPress.org and GitHub.

Yes. We recommend installing and fully testing any plugin on a local copy or a staging environment identical to production, with a current backup, before activating it on a live store. This lets you confirm compatibility with your theme and other plugins without risking your production site. Installing directly on production is at your own risk.