Pricing Returns
Returns pricing: free edition, features, documentation and roadmap for this WooCommerce plugin.
Plans and pricing
Free
Open source under the GPL. No account, no card.
30-day money-back guarantee. No risk.
Frequently asked questions
Does it require WooCommerce?
Yes, Returns requires WooCommerce to be installed and active. The plugin declares WooCommerce as a required plugin (Requires Plugins) and does nothing without it. The return-request action appears in the My Account → Orders view that WooCommerce provides.
Which orders can be returned?
Returns can be requested for orders in the statuses you choose under WooCommerce → Returns; the defaults are Completed and Processing. The order must also fall within the return window counted from the order date (30 days by default). Set the window to 0 to accept returns with no time limit. Orders outside the chosen statuses never show the return link.
Does it issue refunds automatically?
No. Returns records the return request and tracks its status, but it does not move money. You process any refund on the standard WooCommerce order screen. The return record keeps the request and the status you set by hand in one place.
Where do return requests go?
Each submission is emailed to the store admin (the site admin_email address) and saved as a private "Return Request" record under the WooCommerce menu in wp-admin.
Can a customer return the same order twice?
No. Once a return request exists for an order, the "Request a return" action is hidden. Instead of the form, the customer sees a notice that a return has already been submitted for that order. A repeat submission is also blocked on save.
Do the settings have help?
Yes. The settings page under WooCommerce → Returns shows a description under each field explaining what the option does, including a worked example of the return-window deadline. The admin styles are accessible, responsive and dark-mode-aware via prefers-color-scheme.