Pricing Recover

Yes. Recover is free and licensed under GPLv2 or later. The full source is open and published on GitHub, so you can verify exactly what it does. There is no account, card, or subscription.

Yes. Recover is a WooCommerce extension and requires WooCommerce 8.0 or later and PHP 8.1. If WooCommerce is missing or too old, the plugin shows an admin notice and stays inactive. This prevents it from erroring on an incompatible install.

On a WordPress cron schedule, hourly by default. Each run marks carts inactive past your window as abandoned, then emails a recovery link via wp_mail for any cart whose delay has elapsed. The worker is idempotent, so each cart receives exactly one email and is never double-sent.

Yes. Each cart has a 64-character cryptographically random token, and the link contains only that token. There is no customer id or email in the URL, so a cart cannot be guessed (no enumeration or IDOR risk). Without the exact token, a cart cannot be restored.

Guest email capture only happens after the shopper ticks a consent checkbox; you can edit the wording and turn the requirement on or off. Cart data is stored only in a table in your own WordPress database and is never sent to a third party. From the Recover Carts screen you can wipe all stored data for any email address in one click.

In a custom {prefix}_recover_carts table in your WordPress database. Recover does not connect to any external service, so no cart data leaves your server. It stores the cart snapshot, status, and restore token, and nothing is sent anywhere else.

Deleting the plugin from the Plugins screen runs the uninstall routine. It drops the {prefix}_recover_carts table, removes the recover_settings and recover_db_version options, and clears the scheduled cron task. No Recover data is left behind after uninstall.

Yes. Recover declares compatibility with WooCommerce HPOS (Custom Order Tables) and works with the Cart and Checkout Blocks. Early guest email capture uses a small vanilla-JavaScript snippet (no jQuery) loaded in the footer. This means it works on both the classic and block-based checkout.

Yes. Every plugin, free and PRO, is licensed under the GPL. You are free to use, modify and self-host the code on your own sites, and a PRO purchase does not restrict those GPL freedoms. A PRO licence adds automatic updates and product support, not different rights to the code.

Yes. The free edition is a complete product on WordPress.org, not a time-limited trial, so you can run it indefinitely. It covers the core use case in full, and you upgrade to PRO only when your store needs the advanced features. There is no account or card required to use the free edition.

Each plan covers a set number of sites: a single site, five sites, or unlimited sites. The licence is tied to your account and determines how many sites receive automatic updates and support. If your store grows beyond your plan, you can upgrade to a larger site count at any time.

Yes. PRO purchases include a 30-day money-back guarantee unless a product page states otherwise. If the plugin is not the right fit, request a refund within 30 days through Freemius support or [email protected]. Refunds are returned to your original payment method.

Checkout is handled by Freemius, our Merchant of Record. Freemius processes the payment, applies the correct VAT for your country, issues the invoice, and manages renewals. If you have a valid EU VAT ID, you can enter it at checkout to apply the reverse-charge exemption.

PRO licences are annual and renew automatically while auto-renewal is enabled, so your updates and support continue without interruption. You can cancel future renewals at any time from your Freemius account before the renewal date. Cancelling stops future charges while your current term stays active until it ends.

An active PRO licence includes email support for installation, configuration and defects in our own plugins, on a best-effort basis with no guaranteed response time. Support does not cover custom development, theme customisation, or conflicts caused by third-party plugins. For the free edition, community help is available through WordPress.org and GitHub.

Yes. We recommend installing and fully testing any plugin on a local copy or a staging environment identical to production, with a current backup, before activating it on a live store. This lets you confirm compatibility with your theme and other plugins without risking your production site. Installing directly on production is at your own risk.