Consentry support
Email us and we will reply within one business day.
Before you write
Tell us your shop domain and which destination (Meta or GA4) you are configuring. If events are not arriving, check the activity panel in the app first: it shows whether each event was forwarded or blocked by consent.
What we can check
- Whether Shopify Customer Events are reaching Consentry with the expected consent state.
- Whether Meta CAPI and GA4 server-side destinations are configured with the right identifiers.
- Whether an event was forwarded, blocked by consent, or rejected by a destination API.
Do not send secrets
Send the store domain, affected event name, destination and approximate time of the test. Do not email access tokens, API secrets, customer personal data or full payloads unless we explicitly ask for a redacted sample.